{"id":141,"date":"2013-03-13T15:06:12","date_gmt":"2013-03-13T23:06:12","guid":{"rendered":"http:\/\/encouragement.com\/blog\/?p=141"},"modified":"2013-03-13T15:06:12","modified_gmt":"2013-03-13T23:06:12","slug":"good-outcomes-or-bad-it-depends-3","status":"publish","type":"post","link":"https:\/\/encouragement.com\/wordpress\/?p=141","title":{"rendered":"Good Outcomes, or Bad? It Depends."},"content":{"rendered":"<p><span style=\"font-size:9pt\"><em>Last month, the results of our Fault Lines Leadership Study showed us &#8220;The Biggest Mistake a Leader Can Make&#8221; is a very specific behavior \u2013 not listening. This month, the data take a new track, as we look at the second most prominent leadership mistake mentioned by the survey&#8217;s participants \u2026 &#8220;Losing Trust.&#8221;<br \/>\n<\/em><\/span><\/p>\n<p><span style=\"font-size:16pt\"><strong>J<\/strong><\/span>ames Allen explains in his valuable guide, &#8216;As a Man Thinketh,&#8217; that our way of thinking significantly influences what we experience in life \u2013 either uplifting, positive outcomes \u2026 or their evil twin, &#8220;the downside,&#8221; or negative outcomes. Our thoughts direct our actions \u2026 our actions determine our results \u2026 and thus, we make things what they turn out to be.\n<\/p>\n<p>When we consider the leadership mistake of &#8220;losing trust,&#8221; we recognize this is an &#8220;outcome,&#8221; as compared to an individual behavior (like we discussed last month about &#8220;listening&#8221;). Losing trust can be the result of a lot of different things, and isolating a single, specific fault may be difficult. If a leader has lost trust, can we even be sure the cause is just &#8220;one thing?&#8221; Maybe there&#8217;s a whole lot that&#8217;s contributing to the problem?\n<\/p>\n<p>Since trust is experienced by employees on a number of levels \u2013 from what&#8217;s happening in the overall organization, to the team, the boss, or issues with a peer, or peers \u2013 we&#8217;re just going to deal with trust between you, the leader, and your followers in this article.\n<\/p>\n<p>&#8220;Trust level&#8221; is a good way to summarize the general state of your relationships at work, and how people see you. Managing trust is very important to your effectiveness.\n<\/p>\n<p><strong>Any Breakdown in Trust Goes Negative<br \/>\n<\/strong><\/p>\n<p>Let&#8217;s consider how you really feel about the people you&#8217;re leading? Do you trust them? If not, what do they have to do to earn your trust? Because, any lack of trust on your part, is returned with a lack of trust on theirs.&#8217;\n<\/p>\n<p>Think you can hide your feelings? Don&#8217;t kid yourself. They know.\n<\/p>\n<p>A leader who alienates and marginalizes his\/her employees will lose them. People want to contribute, and bring something to the table. When they&#8217;re not acknowledged and trusted appropriately, they feel devalued and left out. No amount of leadership gimmickry (pizza parties, silly certificates, etc.) will overcome the damage.\n<\/p>\n<p>An atmosphere of distrust comes from:\n<\/p>\n<ul style=\"margin-left: 72pt\">\n<li>Withholding critical information your staff needs to complete their work.\n<\/li>\n<li>Creating an unhealthy competitive climate, like pitting one employee against another.\n<\/li>\n<li>Failing to take control over situations which impact others, such as poor performers, conduct, and discipline problems.\n<\/li>\n<li>Promising things and not following through.\n<\/li>\n<li>Not including staff in meetings with supervisors and higher management when the meetings impact their work area or assignments.\n<\/li>\n<li>Failure to stand up for employees \u2013 selling them, or their work, down the river.\n<\/li>\n<li>Talking negatively about staff members to other staff members.\n<\/li>\n<li>Any act which is deceitful, or communication that&#8217;s misleading.\n<\/li>\n<\/ul>\n<p>Not a complete list, but you get the idea.\n<\/p>\n<p><strong>Manage Trust with Great Care<br \/>\n<\/strong><\/p>\n<p>Good outcomes begin with a good view of your people. Believe in them. Be conscious of your actions. Be led by your integrity. And be absolutely trustworthy in everything you do.\n<\/p>\n<p>When you establish a good atmosphere, you&#8217;ve done your part to create trust. Now it&#8217;s up to them \u2026 hold them accountable to maintain what you&#8217;ve already put into place. You&#8217;ll be rewarded for your belief.\n<\/p>\n<p>\n\t\t<span style=\"color:#333333\">\u2013\u00a0Jerry Strom<\/span>\n\t<\/p>\n<p><em>For more information about our leadership and team development programs, please visit <a href=\"http:\/\/www.JerryStrom.com\">http:\/\/www.JerryStrom.com<\/a> . Join the mailing list to receive new articles as they are published.<br \/>\n<\/em><\/p>\n<p><span style=\"color:#333333;font-size:9pt\"><em>This article is based on the *&#8217;Fault Lines Study: The Biggest Mistakes a Leader Can Make,&#8217; copyright 2013, by Jerry Strom &amp; Company, Inc. Find the Research Abstract, and request our primary findings paper, &#8216;The Listening Leader,&#8217; which includes &#8216;Listening Strategies for the Executive Suite,&#8217;  at <a href=\"http:\/\/www.jerrystrom.com\/research\/js_fault-lines.html\">http:\/\/www.jerrystrom.com\/research\/js_fault-lines.html<\/a>.<br \/>\n<\/em><\/span><\/p>\n<p>\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last month, the results of our Fault Lines Leadership Study showed us &#8220;The Biggest Mistake a Leader Can Make&#8221; is a very specific behavior \u2013 not listening. This month, the data take a new track, as we look at the &hellip; <a href=\"https:\/\/encouragement.com\/wordpress\/?p=141\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-141","post","type-post","status-publish","format-standard","hentry","category-leadership-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Good Outcomes, or Bad? It Depends. - Encouragement for Leaders<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/encouragement.com\/wordpress\/?p=141\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Good Outcomes, or Bad? It Depends. - Encouragement for Leaders\" \/>\n<meta property=\"og:description\" content=\"Last month, the results of our Fault Lines Leadership Study showed us &#8220;The Biggest Mistake a Leader Can Make&#8221; is a very specific behavior \u2013 not listening. 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